When you go the pharmacy, below is a list of information that they will ask you for that can be located on the front and back of your insurance card.
Group Number: Helps to identify your group and which insurance company.
At times, the pharmacist will ask for the PCN (Processor Control Number). It is another way of identifying the routing of pharmacy transactions and not every insurance policy uses this such as ISO insurance plans.
The claim procedure can be reviewed here: https://www.isoa.org/claim_procedure along with our tutorial video that offers further explanation about the process.