Greetings: It always help to greet the other person on the line with a “Good Morning/Afternoon/Evening” before delving into a phone conversation. It helps set the tone for the talk.
Listening but not interrupting: Sometimes when we come into contact with a business representative, we are quick to want to say everything that is on our mind without allowing the other person to speak. A conversation is all about give and take. When you are given the chance to speak freely without interruption, it is good to return the favor when it’s the other person’s time to speak.
Graceful Complaints: Whenever we are displeased with a situation or service, it is human nature to want to vent that anger and frustration. Once you find yourself in this situation, it is never helpful to take it out on the other person. Before you contacting to complain, take a moment to let out the anger. Think about what you need answers for and then contact the business and properly explain the issue. It’s perfectly fine to be upset but less can be done when tempers fly and there is no resolution.